The Distance Selling Regulations would ordinarily say that you have 7 days from the date of confirmation from us of your order to change your mind and cancel the order. In that case we would provide a full refund less the direct cost to us of the return of any items already delivered to you which (unless this is seen as a breach of the Distance Selling Regulations) would include the direct cost to us of their carriage to you and their return. However, as you consent to the service being provided immediately and as they are provided by software which you open, these regulations do not apply.
We want you to be delighted with any service we provide to you. Whilst our legal position is spelt out in plain English above and in our Terms & Conditions, we will consider a refund in any case where we consider that there is proper cause for complaint. We will do all we can to assist you in this case.
The London Teacher Training College
60 Windsor Avenue
Tel: 0208 133 2027
Fax: 0208 242 6527